(ЗЕФИР-ИТ) ZEFIR‑IT PLATFORM RULES

(Public Offer for Customers, Executors, and Managers)

Moscow
Publication date: «18» 08 2026

These Rules constitute an official proposal (public offer) by the administration of the Zefir‑IT platform (hereinafter — the “Platform”, the “Administration”) to any legally capable natural person or legal entity to enter into a contract under the terms set forth below.

Registration and use of the Platform signify full and unconditional acceptance (acceptance) of these Rules.

1. TERMS AND DEFINITIONS

• Platform — a website, personal account, mobile application (if available) that enable interaction between Customers, Executors, and Managers.
• Customer (Client) — a user who wishes to obtain the results of work (software, design, 3D models, etc.) and places an order on the Platform.
• Executor — a user (programmer, designer, 3D artist) performing work under an order.
• Manager — a user who supports an order: checks the specification, monitors deadlines, and participates in acceptance.
• Technical Specification (TS) — a description of the work generated by the Customer through the personal account.
• Motivation System — the rules for calculating statuses, discounts, allowances, and rewards, described in Section 6 and on the /motivation page.
• Service Fee — 16.5% of the amount (the Executor’s desired remuneration + the allowance for their status), covering taxes, infrastructure, management, and the Platform’s profit.
• Acceptance — registration on the Platform and/or clicking the “Accept Rules”, “Pay”, “Accept Work” button, etc.

2. GENERAL PROVISIONS

2.1. These Rules govern the relations between:

• the Customer and the Executor;
• the Customer and the Platform;
• the Executor and the Platform;
• the Manager and the Platform.

2.2. The Platform is not a party to the work contract between the Customer and the Executor but provides the technical, organisational, and settlement infrastructure.

2.3. All actions on the Platform (order creation,executor assignment, work acceptance, payments) are recorded in the personal account and have the legal force of a simple electronic signature.

2.4. Users’ passport data is not requested. Identification is carried out by phone number and e‑mail confirmed during registration.

3. PLATFORM MISSION AND VALUES

Mission: to create technological, reliable, and transparent digital solutions that help people and businesses quickly obtain high‑quality products and services – from software development to educational programs and consulting.

Zefir-IT Values:

• Humanity – first and foremost we accept the fact that we are all human and treat each other with care and respect as we would ourselves.
• Talent – we create an environment where beginners grow and specialists thrive.
• Innovation – we create the new, drive novelties, focus on innovation, and invest time and knowledge in improving processes.
• Partnership – we build long‑term relationships, acting honestly, openly, and mutually beneficially.
• Entrepreneurship – we support any initiatives and enterprising efforts aimed at improvement, change, or addition of something.

4. WHAT THE PLATFORM DOES (AREAS OF ACTIVITY)

The ZEFIR‑IT platform brings together customers and executors in the following areas:

4.1. Software Development and IT Services

4.1.1. Web Development

• Frontend: HTML5, CSS3, JavaScript (React, Vue.js, Angular, Svelte), responsive and cross‑browser layout, PWA.
• Backend: Node.js, Python (Django, FastAPI), PHP (Laravel, Symfony), Java (Spring), Go, Ruby on Rails, C# (.NET Core).
• Full‑stack development – comprehensive creation of web applications “turn‑key”.
• CMS and websites: development on WordPress, Tilda, ModX, OpenCart, 1C‑Bitrix (online stores, corporate portals).
• APIs and microservices: design, development, integration of RESTful / GraphQL APIs, creation of microservice architecture.

4.1.2. Mobile Development

• Native applications: iOS (Swift, Objective‑C), Android (Kotlin, Java).
• Cross‑platform solutions: Flutter, React Native, Xamarin, .NET MAUI.
• Mobile games: Unity, Unreal Engine (C++).

4.1.3. Desktop Applications

• Windows / macOS / Linux: Electron, Qt (C++), .NET WPF, Java Swing/JavaFX, Python (Tkinter, PyQt).

4.1.4. DevOps and Infrastructure

• Containerisation and orchestration: Docker, Kubernetes, Docker Compose.
• CI/CD: GitLab CI, GitHub Actions, Jenkins, TeamCity.
• Cloud platforms: Yandex Cloud, Cloud.ru (formerly VK Cloud), SberCloud, AWS, Google Cloud, Azure.
• Monitoring and logging: Prometheus, Grafana, ELK Stack, Zabbix.
• Infrastructure as Code (IaC): Terraform, Ansible, Pulumi.
• Server setup: Linux (Ubuntu, CentOS, Debian), Nginx, Apache, MySQL/PostgreSQL, administration.

4.1.5. Databases and Storage

• Relational: PostgreSQL, MySQL, Microsoft SQL Server, Oracle.
• NoSQL: MongoDB, Redis, Cassandra, ClickHouse, Elasticsearch.
• Schema design, query optimisation, sharding, replication.

4.1.6. Artificial Intelligence and Machine Learning (AI/ML)

• Model development: classification, regression, clustering, recommendation systems.
• Deep learning: TensorFlow, PyTorch, Keras, computer vision (OpenCV), NLP (transformers, BERT, GPT).
• Integration of AI solutions into web/mobile applications (face recognition, voice, chatbots).
• Big data processing: Apache Spark, Hadoop, Kafka.

4.1.7. Business Process Automation and Integration

• RPA (Robotic Process Automation) – bots for routine tasks (including Python, UiPath).
• Integration with CRM, ERP, 1C: data exchange via API, webhooks, message queues (RabbitMQ, Kafka).
• Development of corporate portals and document management systems (EDO).
• Marketing Automation: integration with email newsletters, chatbots for Telegram/Viber/WhatsApp, on‑premise bots.

4.1.8. Testing and Quality Assurance (QA)

• Manual testing: functional, UI/UX, regression, acceptance.
• Automated testing: Selenium, Cypress, Playwright, JUnit, PyTest, TestNG.
• Load testing: JMeter, Gatling, k6.
• Bug reporting and test documentation (TestRail, Qase, Jira).

4.1.9. Technical Consulting and Audit

• Code audit (security, performance, standards compliance).
• Architecture consulting – technology stack selection, scalable system design.
• Migration and modernisation of legacy systems.
• IT outsourcing turn‑key (dedicated development team).

4.1.10. Security (InfoSec)

• Web application security analysis (penetration testing, OWASP Top 10 vulnerabilities).
• Implementation of authentication systems (OAuth2, JWT, SSO, 2FA).
• Data encryption, SSL/TLS configuration, VPN, WAF.

4.2. Design and 3D Graphics

4.2.1. Web Design and UI/UX

• Interface design (Figma, Sketch, Adobe XD): landing pages, online stores, admin panels.
• Prototyping and interactive mock‑ups.
• UX research: CJM, usability testing, user behaviour analysis.
• Adaptive and mobile design (iOS, Android, responsive web).

4.2.2. Graphic Design and Branding

• Brand identity: logo, colour scheme, typography, guidelines.
• Print design: business cards, brochures, posters, packaging.
• Social media design (banners, product cards, Stories templates).

4.2.3. 3D Modelling, Animation and Visualisation

• 3D modelling (Blender, 3ds Max, Maya, Cinema 4D, ZBrush): characters, objects, architecture, interiors, game assets.
• 3D visualisation and rendering: photorealistic images (Corona, V‑Ray, Arnold, Cycles).
• 3D scene animation, character animation, motion capture.
• Creating 3D merchandise for augmented reality (AR) and virtual reality (VR).

4.2.4. Video Editing and Motion Design

• Video editing (Adobe Premiere, Final Cut, DaVinci Resolve): commercials, explainer videos, presentations.
• 2D and 3D motion design (After Effects, Blender): animated logos, infographics, titles.

5. ORDERS WE DO NOT ACCEPT

The Platform reserves the right to refuse cooperation with projects that contradict the values, the legislation of the Russian Federation, or harm users.

Categories of prohibited / non‑accepted orders:

• Spam, mass mailings and boosting (automated mailings, generation of fake accounts, boosting followers/likes).
• Fraud and deception (financial pyramids, phishing sites).
• Cracking and illegal activities (tools for unauthorised access, DDoS tools).
• Payment and restriction circumvention (services for illegally bypassing paid subscriptions).
• Privacy risks (collection, storage or transfer of personal data without proper consent).
• Illegal trade and dubious goods (prohibited substances, counterfeits).
• Political agitation and manipulation (influence tools, collection of political profiles).
• Adult content (18+) – reviewed separately, additional guarantees required.
• 5.1. Prohibited goods according to the Robokassa regulations. The platform does not accept orders related to the sale of goods, works, or services that are prohibited or restricted in circulation under the legislation of the Russian Federation, as well as goods included in the list of Prohibited Goods established by the agreement with Robokassa (including, but not limited to: weapons, explosives, narcotic substances, alcoholic and tobacco products, sexual services, gambling, and other goods that contradict generally accepted moral and ethical standards). Violation of this prohibition by the Contractor or the Customer is grounds for blocking the account without payment of remuneration.

In case of doubt, the Platform may request additional documents or a detailed TS from the customer.

6. REGISTRATION AND STATUSES

6.1. To work on the Platform, you must register by providing:

• Full name;
• phone number;
• e‑mail;
• role (Customer, Executor, Manager).

6.2. After registration, the user receives the “Newbie” status. The status is recalculated quarterly based on the number of successfully completed projects:

6.3. The status affects:

• customer discounts;
• the Executor’s allowance to the desired amount S;
• the Manager’s remuneration percentage.

7. PROCEDURE FOR THE CUSTOMER

7.1. Placing an Order
The Customer creates an order via the dashboard, specifying: description of work (or TS), desired timeline, budget.

7.2. Interaction with the Manager
The Customer interacts with the Manager to further refine and formulate the TS, agree on costs, timelines, and the procedure for performing the work.

7.3. Secure Payment and Contracts
All parties enter into a secure transaction, sign contracts, and after that the Customer makes payment.

7.4. Customer Discount
The discount is applied to the final order price:

The discount is not combined with other promotions.

7.5. Acceptance of Work
After receiving the result, the Customer must sign the acceptance certificate or send a reasoned refusal within 3 working days. In the absence of a response, the work is considered accepted.

8. PROCEDURE FOR THE EXECUTOR (programmer, designer, 3D artist)

8.1. The Executor indicates their desired amount S for performing the order (excluding allowances and mark‑ups).

8.2. The final payment for the executor is calculated using the formula:
Price = S × (1 – 0.165 + bonus for Executor’s status)
where the status allowance: 0% (Newbie), +1% (Bronze), +3% (Silver), +5% (Gold); 0.165 is the service fee coefficient of 16.5%. Payment is made within 5 working days after signing the certificate.

8.3. The Executor must:

• complete the work within the timeframe specified in the TS;
• communicate only via the Platform chat;
• deliver the result through the personal account (link to repository, archive, mock‑up, 3D model).

8.4. For late delivery, the Executor has 3 extra days or more (depending on Force Majeure); otherwise, they pay a penalty of 0.1% of the work cost for each day, but not more than 20% of the order value. The penalty is deducted from the payment.

8.5. The Executor may receive a reduced commission (withheld from the order amount):

• Newbie — 16.5%
• Bronze — 15%
• Silver — 13%
• Gold — 11%

9. PROCEDURE FOR THE MANAGER

9.1. The Manager supports orders, agrees the TS, timelines, execution order, as assigned by the administration or the system. Checks the signing of documents, supports the order until all certificates are signed. Also participates in warranty support and accompanies the provision of services.

9.2. The Manager’s remuneration is a percentage of the final order price (after the Customer’s discount):

9.3. Payment is made within 5 working days after the order certificate is signed.

9.4. The Manager is not responsible for customer refusal or executor errors if they were not identified during reasonable inspection.

10. FINANCIAL CONDITIONS

10.1. All settlements go through the Platform. The Customer pays the order to the Platform’s account, and the Platform transfers their shares to the Executor and the Manager.

10.2. The 16.5% service fee remains at the Platform’s disposal and covers:

• taxes (USN 15% or another regime);
• server infrastructure;
• software licenses;
• work of the administration and support service;
• Platform development and profit.
• The service fee also covers the commissions of the Robokassa payment aggregator that are deducted when accepting payments. The platform does not pass these commissions on to the Buyer or the Contractor as a separate fee.

10.3. Taxes on income received from the Platform are paid by the Executor and the Manager independently (as self‑employed, sole proprietors, or individuals).

10.4. Referral bonuses are accrued under a separate referral programme (page /motivation).

11. SAFE DEAL (THROUGH ROBOKASSA)

11.1. Payment aggregator

To carry out payments, the Platform uses the Robokassa service (LLC “ROBOKASSA”), which acts as a payment agent (payment aggregator) under an agreement concluded between the Platform and Robokassa.

11.2. Robokassa commission

The commission for accepting payments is automatically deducted by Robokassa from the amount of the received payment before the funds are credited to the Platform’s account. The commission amount is determined by the rates set by Robokassa and is not an additional fee charged to the Buyer.

11.3. Secure transaction mechanism (Platform as a guarantor)

Payment for the order is a 100% prepayment. The Client pays the full cost of the order (or stage) before the work begins. If the project is divided into stages, each stage is paid separately as a 100% prepayment for that stage. The platform acts as a guarantor and holds the funds received until the Contractor’s proper performance of their obligations is confirmed.

1. Payment. The buyer pays for the order via Robokassa. The funds are transferred to a bank account located in the Russian Federation, minus the payment aggregator’s commission.
2. Platform holds the funds. The platform holds the received funds until the proper provision of the service is confirmed. The platform acts as a guarantor of the fulfillment of obligations between the Buyer and the Contractor.
3. Performance of the work. The Contractor performs the work in accordance with the Technical Specification and submits the result through the Platform.
4. Acceptance. The Buyer confirms acceptance of the work (signs the act) or submits a reasoned refusal in accordance with the procedure established in Section 7 of these Rules.
5. Withdrawal request. After acceptance is confirmed, the Contractor, the Manager, and the Client (in cases provided for in clause 10.5) submit a withdrawal request via the Personal Account. The Platform is obliged to transfer the remuneration within 5 (five) business days from the moment the request is received. Payment is made only if there are sufficient funds in the Platform’s account received from the Buyer:
   • transfers to the Contractor the amount due to him, minus the Platform’s service fee (clause 10.2);
   • transfers to the Manager his remuneration (if available);
   • withholds the Platform’s service fee as income.
6. Refunds. In the event of a cancellation of the order due to the Contractor’s fault or by agreement of the Parties, the Platform refunds the Buyer the funds minus the actual expenses incurred (Robokassa fee, payment for the Manager’s work, etc.).
7. Payouts are made only at the initiative of the Contractor, Manager, or Client (in accordance with clause 10.5). The platform does not make automatic payments without the user’s request.

11.4. Fiscalization of receipts (Robochecks)

With 100% prepayment, Robokassa generates two fiscal receipts:

• first – at the time of payment with the payment method indicating “100% prepayment” (or “prepayment” in case of partial payment);
• second – after confirmation of acceptance of the work with the indicator “Full payment”, which closes the prepayment.

Both receipts are sent to the Buyer and to the tax authority in accordance with Federal Law No. 54-FZ. The platform initiates the generation of a second receipt after the completion of the work is signed.

The platform is not responsible for the technical correctness of the fiscal receipts generated by Robokassa, but it undertakes to provide Robokassa with reliable information about the subject of the calculation (service name, amount, taxation system, payment method indicator).

11.5. Dispute resolution

The Platform is not a party to the contract between the Buyer and the Contractor and is not liable for the quality of the services provided. In the event of a dispute, the Platform acts as an arbitrator and makes a decision on the distribution of funds based on the evidence submitted by the Parties. The Platform’s decision is binding on the Parties regarding the distribution of funds.

11.6. Agreement with Robokassa

Service Agreement (version 24.0) — https://robokassa.com/media/dogovori/Dogovor_robokassa_24112025.pdf

12. WARRANTY SUPPORT AND MAINTENANCE

12.1. ZEFIR‑IT provides each customer with 1 month of free warranty support after project completion.

What is included in free support:

• fixing technical bugs that occurred through our fault;
• minor adjustments related to the agreed functionality;
• consultations on product usage.

What is not included (arranged separately):

• adding new functionality not specified in the TS;
• significant changes to architecture, design, interfaces;
• work related to updating third‑party services/APIs;
• long‑term maintenance.

12.2. Extension of support: after the free month, paid support can be arranged for 3, 6, or 12 months (terms are individual).

13. IDEA FUND

13.1. Any registered user can propose an idea for improving the Platform, creating a new service, or launching a startup.

13.2. Categories of ideas and rewards:

13.3. Submission and review procedure:

• The idea is submitted via the form in the personal account (“Idea Fund” section).
• The Administration evaluates the category within 5 working days.
• Accepted idea is transferred to development. After implementation, the reward is paid (or a share is fixed).

13.4. Terms for startup ideas:

• The 12.5% share of net profit is accrued monthly for 12 months from the first profit.
• Net profit = revenue minus direct expenses (servers, licenses, executors’ payments, taxes).
• The author is not required to participate in development but has the right to consultations.

13.5. An idea may be rejected if: it is currently unrealisable or not needed, already in development or existing, contradicts the legislation of the Russian Federation or ethical norms.

14. RULES OF CONDUCT AND PROHIBITED ACTIONS (GENERAL)

14.1. General principles of communication
All users must maintain respectful and constructive communication. Any interaction must be aimed at the quality performance of orders.

14.2. It is prohibited

14.2.1. Insults, rudeness, incitement of hatred

• Profanity, swearing, humiliation of dignity.
• Insults based on nationality, religion, gender, or age.
• Threats against users, managers, or the administration.
• Trolling, provocations, discriminatory statements.

14.2.2. Fraud and unfair actions

• Creating fake accounts or using someone else’s account.
• Distortion of TS, false information about qualifications, plagiarism.
• Forgery of certificates, screenshots, receipts.
• Bypassing the secure transaction (direct payments outside the Platform).

14.2.3. Transfer and disclosure of data

• Transferring one’s account credentials to third parties.
• Collection and transfer of other users’ personal data without consent.
• Publication of confidential information about an order (code, access, passwords).
• Using correspondence outside the Platform without the parties’ consent.

14.2.4. Spam, flood, misuse of communications

• Mass mailings, flood, meaningless messages.
• Discussion of topics not related to the order (politics, religion, personal conflicts).
• Coercion to switch to third‑party messengers.

14.2.5. Actions that disrupt the Platform’s operation

• Uploading malicious files, DDoS attack attempts, password guessing.
• Using bots to inflate ratings, multiple accounts to bypass blocks.

14.2.6. Discrediting the Armed Forces of the Russian Federation and calls for actions violating the legislation of the Russian Federation
In accordance with the legislation of the Russian Federation, it is strictly prohibited:

• Public dissemination of deliberately false information about the use of the RF Armed Forces, the course of special military operations, or the exercise of state bodies’ powers.
• Discrediting (undermining the authority, damaging the reputation) of the RF Armed Forces, volunteer formations, or government bodies.
• Calls to obstruct the activities of the RF Armed Forces or state bodies.
• Statements justifying terrorism or extremism, denial of facts established by a court.

Consequences: immediate removal of messages, unconditional permanent blocking of the account without the right to restore. Information may be transferred to authorised bodies (Roskomnadzor, Prosecutor’s Office).

14.3. Special prohibitions for roles

For Executors:

• Installing bookmarklets, backdoors, miners in the code.
• Deliberate delays, delivery of knowingly non‑working results.

For Customers:

• Constant changes to the TS without agreement on payment and timelines.
• Unjustified refusal of acceptance.
• Requesting a prohibited order (see Section 5).

For Managers:

• Collusion with the Executor or Customer to inflate the price.
• Disclosure of dispute information to third parties.
• Abuse of authority.

15. RULES OF CONDUCT ON THE FORUM, IN THE IDEA FUND, AND IN COMMENTS ON NEWS

15.1. General provisions
Public areas of the Platform:

• Forum – discussion of professional topics, Platform operations.
• Idea Fund – proposing improvement ideas.
• Comments under news – discussion of announcements and updates.

All users must comply with these rules.

15.2. Additionally prohibited actions

• Off‑topic and flood – off‑topic messages, multiple repetitions, “+1”, “thx” without substance.
• Violation of topic hierarchy – creation of duplicates, necroposting (replying to a topic older than 24 months without new value).
• In the Idea Fund: ideas that contradict the law, are obviously unfeasible, repeatedly rejected, contain insults, aimed at circumventing the motivation system.
• In comments under news: spreading false information, links to third‑party resources without permission, aggressive disagreement (“you ruined everything”), political statements (including discrediting the RF Armed Forces – see cl. 14.2.6).
• On the Forum: requests to perform work for free, posting only a link to a paid course or Telegram channel, mass quoting.

15.3. Special rules for the Idea Fund

• One idea – one proposal.
• The idea must be described in detail (what, why, how it will improve the Platform).
• Do not infringe third‑party copyright.
• Discussion of other people’s ideas – only constructive (no insults).
• The Administration may merge similar ideas; the reward is divided equally or goes to the first submitter.

15.4. Moderation and sanctions

• Pre‑moderation (some sections).
• Removal of messages without explanation (usually with notification).
• Temporary or permanent ban on writing on the Forum.
• Full account blocking for gross violations (pornography, calls for violence, dissemination of others’ personal data, discrediting the RF Armed Forces).

15.5. Recommendations

• Use search before creating a topic.
• Formulate headings meaningfully.
• Before submitting an idea, read those already accepted.
• Be polite, report violations via the “Complain” button.

16. LIABILITY AND BLOCKING

16.1. For violation of these Rules, the Platform may:

• issue a warning;
• temporarily suspend access to the personal account;
• permanently block the user without payment of remuneration on unfinished orders (in case of fraud, forgery, data disclosure, discrediting the RF Armed Forces).

16.2. The Platform is not liable for:

• losses caused by third‑party actions (hacker attacks, communication failures);
• non‑fulfillment of an order due to force majeure;
• indirect losses of users.

16.3. Users may not transfer their account credentials to third parties. All actions under an account are considered to be performed by the user.

17. DISPUTE RESOLUTION

17.1. All disputes are first resolved through a pre‑trial claim in the Platform chat (response time – 5 working days).

17.2. If no agreement is reached, the dispute is referred to the court at the location of the Platform Administration (Moscow).

17.3. In disputes between the Customer and the Executor, the Platform may act as an arbitrator (rendering a decision binding for payments) but is not a party to the material dispute.

18. AMENDMENT OF RULES

18.1. The Platform may unilaterally amend these Rules with 7 days’ notice to users before the changes take effect (publication on the website, e‑mail notification).

18.2. Continued use of the Platform after the changes means consent to the new version.

19. FINAL PROVISIONS

19.1. These Rules are governed by the legislation of the Russian Federation.

19.2. If any provision of the Rules is declared invalid, the remaining provisions shall remain in force.

19.3. The Rules are in effect indefinitely. The user may delete their account at any time.

OPERATOR’S (PLATFORM’S) DETAILS